Optimaks
Refund Policy
Last updated: 2026-08-14
We want every engagement to be clear-cut. Here are the refund rules for each service.
Workflow Audit (S$129)
- Once the audit is completed and the blueprint delivered, the fee is non-refundable — the diagnosis and blueprint are what you purchased.
- Cancel by email before 5:00 PM (Singapore time) on the business day prior to your scheduled slot for a full refund.
- Late cancellations and no-shows are treated as services delivered: no refund, no rescheduling.
Workflow Design & Implementation (S$679)
- Cancel by email before 5:00 PM (Singapore time) on the business day prior to the scheduled kick-off for a full refund.
- Once work begins, upfront costs are incurred in process mapping, logic design and system provisioning; cancellations at this stage are refunded up to a maximum of 30% of the amount paid.
- After go-live, the implementation fee is non-refundable.
Ongoing Care & Maintenance (S$199/month after go-live)
- Cancel anytime, effective from the next billing cycle; the current month’s fee is not refunded pro-rata.
How to Request
- Email hello@optimaks.cc with your order details (email or Stripe receipt). We process requests within 5 business days, refunded to the original payment method.