Refund Policy

Last updated: 2026-07-12

We want every engagement to be clear-cut. Here are the refund rules for each service.

Workflow Audit (S$79)

Once the audit is completed and the blueprint delivered, the fee is non-refundable — the diagnosis and blueprint are what you purchased.
Cancel by email before 5:00 PM (Singapore time) on the business day prior to your scheduled slot for a full refund.
Late cancellations and no-shows are treated as services delivered: no refund, no rescheduling.
If you proceed to System Setup, the S$79 is fully credited against the setup fee (credit valid for 30 days from payment).

Cancel by email before 5:00 PM (Singapore time) on the business day prior to the scheduled kick-off for a full refund.
Once work begins, upfront costs are incurred in process mapping, logic design and system provisioning; cancellations at this stage are refunded up to a maximum of 30% of the amount paid.
After go-live, the setup fee is non-refundable.

Cancel anytime, effective from the next billing cycle; the current month’s fee is not refunded pro-rata.

Email hello@optimaks.cc with your order details (email or Stripe receipt). We process requests within 5 business days, refunded to the original payment method.